Upload issues

Solutions for common upload problems

Last updated: 2026-03-30

Upload issues

If your file upload gets stuck or fails, try the following steps.

Common causes

File too large

Individual clips can be up to 2 GB. If your file exceeds this limit, try compressing it or splitting it into shorter segments before uploading.

Unsupported format

TakeCript supports MP4, MOV, MKV, and WebM for video, and MP3, WAV, AAC, and FLAC for audio. Other formats need to be converted first.

Unstable connection

Large uploads require a stable internet connection. If your connection drops mid-upload, the file may appear stuck. Refresh the page and try again.

Troubleshooting steps

Refresh and retry

Refresh the page and upload the file again. This resolves most temporary issues.

Check file size and format

Make sure your file is up to 2 GB and in a supported format.

Try a different browser

Some browser extensions or settings can interfere with uploads. Try using a different browser or disabling extensions temporarily.

Check your connection

If you are on Wi-Fi, try moving closer to the router or switching to a wired connection for large files.

If the problem persists after trying all the steps above, contact us at soporte@takecript.com with your browser name, file format, and file size, and we will help you troubleshoot.

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